Terms of membership

Rowe & Wren is run by Gotham Townsend Limited, a company registered in England and Wales with company number 17378806. Our registered office is on the Companies House register. To contact us, email hello@roweandwren.com.

Our privacy notice explains how we use your information.

• your timeline: your results, medicine and how you feel, side by side
• reading the reports you upload from the NHS, your GP or a private clinic
• each result read against the lab's own range, with plain information about each marker
• email reminders when your next test is due, if you turn them on
• a one-page summary to take to your GP or specialist

Rowe & Wren is for adults aged 18 or over in the United Kingdom. Home tests aren't part of membership. They're coming soon, at an extra cost, with their own terms when they start.

Rowe & Wren supports health tracking, education and conversations with your GP or specialist. It doesn't diagnose conditions, and it doesn't recommend changes to your medicine. Talk to your GP, pharmacist or specialist before you change your treatment. If you feel very unwell, call 111, or 999 in an emergency.

We read the reports you upload, and you check each result before it goes on your record. Reading can go wrong, so compare your results with the original report. The overview of your latest results is written by AI, is labelled as such, and can be wrong.

Membership is £3.99 a month, or £39 a year, which saves 18% on paying monthly. Prices include VAT where it applies. You pay in advance for each month or year, by card, through Stripe, our payment provider. We never see your card details.

Your membership renews automatically at the end of each month or year, and we take the next payment then, until you cancel. Before a yearly membership renews, we email you a reminder.

If we change the price of your plan, we email you at least 30 days before the new price applies to you, and you can cancel before then.

You can cancel at any time in Account, under Membership. Your membership then runs to the end of the month or year you've paid for, and you aren't charged again. Apart from the refunds below, we don't refund part of a month or year.

• If you change your mind within 14 days of first joining, email hello@roweandwren.com and we'll refund your first payment in full.
• If a yearly membership renews and you didn't mean it to, tell us within 14 days of the renewal and we'll refund that payment in full.

Refunds go back to the card you paid with, within 14 days of you asking. Your membership ends when we refund it. None of this affects your legal rights.

Stripe tries again over the following days, and emails you so you can update your card. If the payment still doesn't go through, your membership ends.

Your record stays in your account until you delete it, so you can pick up where you left off if you join again. While you aren't a member, you can still sign in to download your data or delete your account.

Keep your password safe, and turn on two-step sign-in if you can. An account is for one person, and what you add should be about you: don't upload anyone else's records. Tell us straight away if you think someone else has used your account.

We keep improving Rowe & Wren, so its features change. If a change makes membership much worse for you, we tell you first, and you can cancel and get back what you've paid for the time you haven't used. Now and then we may need to pause the service briefly to maintain or repair it.

We may close an account that is used to break the law, to misuse Rowe & Wren or to harm others, or that breaks these terms in a serious way. If we stop running Rowe & Wren, we give you at least 30 days' notice and time to download your data, and refund what you've paid for any time you haven't used.

We provide Rowe & Wren with reasonable care and skill. If we don't, we're responsible for loss you suffer that was foreseeable when you joined. We aren't responsible for loss that wasn't foreseeable, or for business losses: Rowe & Wren is for your personal use.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't let us limit. Nothing in these terms affects your legal rights as a consumer, for example under the Consumer Rights Act 2015.

If something goes wrong, email hello@roweandwren.com. We aim to reply within 5 working days, and to put things right.

If we change these terms, we email you at least 30 days before the change applies to you. If you don't agree, you can cancel before then, and we refund what you've paid for any time you haven't used.

These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts there.